FAQ

	Can I run my own Internet Website?
	Absolutely you can! Even if your new to computer and the Internet you can run your own on-line presence. Its not hard it just requires time and effort. Think of a good website like a garden. The more you pay attention to it and care for it the more it will grow and produce results. INTERNETMATRIX.COM even has on-line courses for you to take if your really new to the tools needed to run a website.
	Why should I use INTERNETMATRIX.COM to host my website or mailing list?
	Where should we start? There are many benefits to utilizing the services here at INTERNETMATRIX.COM: Not only cost effective, but reliable in a big time way! Our servers are monitored 24/7 (that is 24 hours a day, 7 days a week!) and are almost never down! Being a Canadian company, we can offer you cheap hosting rates! We are the most WIRED, technically advanced, Internet accessible country in the world. (This is also what keeps our services so reliable with very little down time). We are an exception to "you get what you pay for"! You get more than what you pay for here at INTERNET MATRIX! How many companies can top this? Our Co-founders have been in the Internet Biz for a combined 20 years meaning, we will be around a long time while other companies are fading out and then leaving their customers high and dry (and unfortunately we have seen it time and again during our years on the Net). Customer service & support? Ours is second to none and our customers are happy to tell us so!
	Is there a support network I can join?
	All technical support issues can be addressed in our SUPPORT section.
	What about webpages? Where can I get attractive, marketing & cost effective web design?
	Our design department can help you with whatever your design needs may be! We have created many many sites that are highly functional, easy to navigate, and that won't cost you the farm! Sites include corporate, small business, health practitioners, not-for-profit, just for fun types, and more! If your looking for a more corporate presence or need a more complicated idea put to the web, click here.
	How do I pick up my e-mail?
	We recommend Eudora Pro as the email client of choice because of the stationary, multiple email personalities and signature file capabilities, however, any email client will do. Settings required to access your email will be emailed to you at the email address you provide us once activated. For additional help, please utilize our online training area or call your software vendor directly.
	What means of access do I have to my website?
	We offer the convenience of both FTP and FrontPage access to all our websites!
	What is your return policy?
	A full refund only within 7 days of the site activation date! However, we are confident you will be happy with our services, and if you are not, please let us know and we will do our best to to make the situation better for you.
	Is there a limit to the number of websites I can buy at this price?
	Absolutely not! Sky's the limit!
	Do you offer a reseller or affiliate program?
	Yes, if you are looking for away to earn extra revenue from your site, we have the program for you! Click here for details!
	Do you have a payment plan?
	INTERNETMATRIX.COM is by far one of the best quality hosting services for the money online today. We have kept our prices very low and they will not drop (and they won't be going up anytime soon!). To keep the prices low, all accounts and services are paid up front in full. All payments are paid by credit card only (VISA, AMEX, MASTERCARD, & DISCOVER). We are setting up Western Union at this time and will also accept payments using this method soon. Personal cheques and money orders are not accepted.
	I want to run my own Internet Hosting Service. How do I do this?
	Are you wanting to really carve out your own piece of the Internet pie? Do you live in a country that is just starting to get on the Internet and is lacking in services? You can tap your business into these markets and become your own ISP. Our WEBSERVICES CORPORATE DIVISION has everything you need to become an ISP in your area. Services are where the real money is! Get involved today!
	Does INTERNETMATRIX.COM host explicit adult based websites?
	Sorry, INTERNETMATRIX.COM does not host websites of an explicit adult nature. Web sites that have adult themes are welcome but must be reviewed by our staff. EXPLICIT MATERIAL IS NOT ACCEPTED AND WILL RESULT IN CANCELLATION OF SERVICE WITHOUT REFUND!
	What is the INTERNETMATRIX.COM bulk email policy?
	Naturally bulk email and email lists are recommended, however, we do not condone or tolerate any sort of SPAM (unsolicited bulk email). Our policy is simple...ZERO SPAM TOLERANCE! This policy is in place to protect ALL INTERNETMATRIX customers. One person with a bad reputation tends to ruin it for the bunch as a result of the whole server will be labeled KNOWN SPAMMERS. This then limits the capability to reach other Internet Servers and therefore the successful delivery of your email!