Service Terms
and Conditions
Consulting, Support, Hardware, Programming
The following outlines the terms and
conditions of additional services provided by Internet
Matrix Inc. This list is not conclusive and these terms
may apply to other services, support or hardware
procurement activities not listed.
Client
is defined as any party, corporation, partnership,
entity or person using services provided by INTERNET
MATRIX INC.
Client
procurement of any of INTERNET MATRIX INC. consulting,
support, programming or hardware services activates this
agreement immediately.
TERMS OF SALES AND CREDIT
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All labor charges are
non-refundable.
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Licensed software is not
refundable.
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All hardware is sold
with a manufacturer’s warranty. INTERNET MATRIX
INC. provides no additional warranty.
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All merchandise remains
the property of INTERNET MATRIX INC. until paid in
full.
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All merchandise provided
by INTERNET MATRIX INC. may be returned within 30
days. There is a 20% restocking fee on all items
except special-order items. Special order items are
non-refundable.
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All merchandise over
$100 will be prepaid by check or credit card.
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Invoices are due and
payable to INTERNET MATRIX INC. upon completion of
work.
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There is a $50 charge on
returned checks.
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All unpaid invoices that
are not in dispute will be considered past due and
assessed a late fee of 5% of the invoiced sum, but
not less than $25, after fifteen (15) days from the
date of invoice. Any invoice not paid within thirty
(30) days after the date of invoice shall be
assessed a finance charge of eighteen percent (18%)
per year, and may be sent to collections.
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Cost of collections,
including reasonable attorney’s fees, shall be borne
by the client.
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INTERNET MATRIX INC.
will not perform services for clients with past due
balances. This includes but is not limited to
emergency services, and materials until the account
is brought current, regardless of previous service
requests. Notwithstanding anything to the contrary,
in no event will INTERNET MATRIX INC. be liable to
Client for incidental, consequential or liquidated
damages.
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INTERNET MATRIX INC.
shall not be bound by any terms or conditions
printed on a purchase order, check, or
correspondence from client without prior written
acceptance of such terms.
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Quotations and responses
to requests for quotations do not include the price
of sales tax or shipping unless these items are
explicitly stated. Client is responsible for the
cost of sales tax and shipping of all merchandise.
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INTERNET MATRIX INC.
does not guarantee the price and/or the availability
of product and/or services quoted.
LIMITATION OF LIABILITY
INTERNET MATRIX INC. warrants to Client
that the material, analysis, data, programs, and
services to be delivered or rendered under this
Agreement will be of the kind and quality designated and
will be performed by qualified personnel.
INTERNET MATRIX INC. offers no
guarantees or warranties express or implied, as to
system availability and functionality during any phase
of its support services and makes no guarantees or
warranties, expressed or implied, regarding the ability
to resolve computer-related problems, to recover data,
or to avoid losing data. INTERNET MATRIX INC. makes no
other warranties, whether written, oral or implied,
including without limitation warranty of fitness for
purpose of merchantability.
All liability to Client arising out of
the subject matter of this Agreement shall be limited to
the total dollar amount of services paid by Client to
INTERNET MATRIX INC. in the previous month. In no event
shall INTERNET MATRIX INC. be liable for special or
consequential damages, either in contract or tort,
whether or not the possibility of such damages has been
disclosed to INTERNET MATRIX INC. in advance or could
have been reasonably foreseen by INTERNET MATRIX INC.
In the event this limitation of damages is held
unenforceable, then the parties agree that by reason of
the difficulty in foreseeing possible damages, all
liability to Client for special or consequential damages
shall be limited to Five Hundred Dollars ($500.00) as
liquidated damages and not as a penalty.
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