Policies & Pricing
- Payment of Service(s)
Internet Matrix Inc. accepts payment in the form of Credit
Card (MasterCard, Visa, and American Express). Full Payment must be
received before services will be rendered. Procurement of services
from Internet Matrix Inc. constitutes full acceptance of this Terms
and Conditions.
- Internet Matrix Service Agreement
We agree to process Internet Matrix Services purchased by customers.
We reserve the right to reject orders that do not comply with the necessary requirements
that we may establish from time to time. We will be responsible for all aspects of service
processing, customer support and payment processing and we agree to handle all customer
service requests generated at the Internet Matrix Site by e-mail
request. After the completion of the setup
of your Internet Matrix services, ALL service requests must be made via the Request for
Service Form. This is necessary to be sure all requests for assistance are met in a
timely, efficient manner.
- Service(s) Rendered
Full Payment, your order and the acceptance of this Agreement must be received
before services will be rendered. Internet Matrix Inc.
accepts payment in the form of Credit Card (Mastercard, Visa and American Express)
and Bank Draft only.
- Your Website
We disclaim all liability for development and maintenance of Your Site that has not been
directly *purchased from Internet Matrix Inc.. You will compensate and hold us harmless
from all claims, damages and expenses (including, without limitation, attorneys' fees)
relating to the development and maintenance and contents of Your Site.
Should error or dysfunctions occur with the operations of your site based on development
or maintenance provided by sources other than Internet Matrix Inc., you will be held
liable, and will be expected to provide the necessary provisions for correction of this.
Provisions may include but are not limited to:
· purchasing design services from Internet Matrix Inc.
· produce payment for restorations fees
· purchasing design services from other sources
We further disclaim all liability on approved* development,
operation and maintenance services.
- Customer Service and Our Service Warranty
We agree to provide technical assistance for services you purchased where there is a
technical problem as the result of the setup or configuration of your Internet Matrix
service(s). We will resolve these problems and provide email response as to the solution
within 1-2 business days providing you follow the service policies and procedures outlined
in your order confirmation document. We will provide answers to frequently asked questions
or problems which will be posted on our site under the FAQ link.
We will not provide technical training other than the FAQ section, the directions that
come to you at the completion of your setup, or training and/or consulting services.
Flame mail or hostile behavior directed to Internet Matrix or any of
its officers or employees will not be tolerated and may result in
the immediate termination of Services without notice.
- Service(s) Rendered
Full Payment, must be received
before services will be rendered. Upon
payment received at Internet Matrix Inc. Headquarters, you may expect the following
service setup from Internet Matrix Inc.:
- Domain Hosting - up to 14 days from the time payment, this
signed agreement and the domain name to be used is received for domain setup. This
includes Internic Domain Registration or Domain Transfer and the setup of the first email
account.
Internet Matrix reserves the right to refuse Domain Hosting Services to Sites
deemed "Unsuitable". Unsuitable sites include, for example, sites that:
- include, promote, or link to sexually explicit material.
- include, promote, or link to violence or illegal activities.
- include, promote, or link
to material that promotes or depicts discrimination based on race, gender, religion,
national origin, physical or mental disability, sexual orientation, or age;
- include, promote, or link to material which violate
intellectual property rights or material of such nature.
This domain setup time frame does not necessarily include the
setup time for other services accompanying your order. Other services for example,
but not limited to:
- web design and/or graphic work
- other services
- Web Design & Custom Graphics - up to
30 days or delivery time terms outlined in a verbal or written
agreement from the time
payment, and design specs and copy are received.
This includes WebPages, banners, graphics, custom logos and other similar
graphic works not listed here.
This time may change or vary (more or
less) based on the amount of communication required between you and Internet Matrix to
complete any design or graphic work, and the amount of work that will be done (several
pages of design will take substantially longer to develop than just one page). You
are responsible for supplying copy for your website, we will edit and supplement what you
have based on our marketing expertise to help you get the most from your site.
Web Work or Custom Graphic Designs
will be deemed complete upon verbal or written
approval from the customer.
Any additional Web Design or Graphic Design will be subject to appropriate service fees.
In the case where Internet Matrix Inc. expends every effort to *satisfy the
customer in regards to any artwork, where no agreement on completion can be made, Internet
Matrix Inc. reserves the right to deem such work complete after
60 days.
*satisfy -- where Internet Matrix Inc. has provided several completed versions of
any work.
- Other Services - including Listservers, but not limited to:
purchased alone, 7 to 14 days from receipt of payment.
- Limitation of Liability
We disclaim liability for any indirect, special or consequential damages, arising in
connection with this Agreement or Service(s), even if we have been advised of the
possibility of such damages.
- Disclaimers
We make no expressed or implied warranties or representations with respect to the any
services purchased at Internet Matrix Inc. (including, without limitation, warranties of
fitness, merchantability, non-infringement or any implied warranties arising out of a
course of performance, dealing or trade usage). Further, we make no representation that
the operation of our network*, including our own Site, will be uninterrupted or error
free, and we will not be liable for the consequences of any interruptions or errors.
*Our failure to enforce your strict performance of any provision of this Agreement will
not constitute a waiver of our right to subsequently enforce such provision or any other
provision of this Agreement.
- Renewals
All accounts are automatically renewed at the end of the specified
purchase term (monthly / yearly) at the current pricing of the
similar featured service. In other words when your service with us
is due each month/year you will be automatically charged at the
current rates of the service. An e-mail indicating you of the
upcoming service renewal charge will be sent multiple times allowing
you to deny service for an additional term on yearly accounts only.
If Internet Matrix does not receive any reply from these notices you
will be billed automatically to your credit card. Refunds will not
be issued on renewals after the renewal has been processed on either
monthly or yearly accounts.
You agree that it is your responsibility to properly notify Internet
Matrix Inc in writing no less than 30 days prior to your service
renewal date, should you decide to discontinue your service. Should
you fail to properly notify Internet Matrix Inc. no less than 30 days
prior to your service renewal date of your intent to discontinue
services and then utilize services in any way for any part of any
year, you agree to pay Internet Matrix Inc. in full for a full year
of service at your annual rate.
- Discontinuation of Service
Internet Matrix Inc. may refuse or discontinue service for
noncompliance with and/or violation of any Federal, State or
municipal law, ordinance or regulation.
You agree that Internet Matrix in its sole discretion, may terminate
your password, account (or any part thereof) or use of the Service,
and remove and discard any Content within the Service, for any
reason, including, without limitation, if Internet Matrix believes
that you have violated or acted inconsistently with the letter or
spirit of the Terms and Conditions. You agree that any termination
of your access to the Service under any provision of this Terms and
Conditions may be effected without prior notice, and acknowledge and
agree that Internet Matrix Inc. may immediately deactivate or delete
your account and all related information and files in your account
and/or bar any further access to such files or the Service. Further,
you agree that Internet Matrix Inc. shall not be liable to you or
any third-party for any termination of your access to the Service.
All Service Discontinuations will be performed without refund
and
may incur penalties.
Service may also be discontinued without notice or refund for the
following conditions: (1) for use of equipment in a manner that
could adversely affect Internet Matrix Inc. 's equipment or Internet
Matrix Inc. 's service to others; (2) for tampering with the
equipment furnished and owned by Internet Matrix Inc. ; (3) for
unauthorized or fraudulent use of service; or (4) for Internet
Matrix Inc. to comply with any order or request of any governmental
authority having jurisdiction.
Internet Matrix Inc. actions or inaction under this Section shall
not constitute review or approval of Customer's use.
Customer Discontinuation - Hosting and Co-Location
Customer may discontinue services by e-mail or fax or phone to
Internet Matrix Inc. Discontinuation notification guideline vary
depending on service procured.
Web Hosting - 30 days notice
Co-Location - 60 days notice
Failure to Notify Penalty
If customer fails to give proper notice of intent to terminate any
contractual or non-contractual service beyond initial contract the
customer will be billed the required amount for that billing cycle(s)
as stated above even if customer requires immediate discontinuation.
Failure to provide proper notice will NOT exempt customer from the
failure to notify penalty.
- Destruction of Content and
Information.
Internet Matrix Inc. may delete Information of a
domain/service/customer who has not accessed the service or
files for more than one (1) year or within 7 days of service
termination by either Internet Matrix Inc. or the customer.
- Indemnity
You agree to indemnify and hold Internet Matrix Inc. and its
subsidiaries, affiliates, officers, agents, co-branders or other
partners, and employees, harmless from any claim or demand,
including reasonable attorneys' fees, made by any third party due to
or arising out of Content you make available through the Service,
your use of the Service, your connection to the Service, your
violation of the Terms and Conditions, or your violation of any
rights of another.
- Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT INTERNET MATRIX INC OR ANY
OF ITS OFFICERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING
BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA
OR OTHER INTANGIBLE LOSSES (EVEN IF INTERNET MATRIX INC. HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE
USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF
PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY
GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR
MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE
SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR
TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY
ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
- Legal Jurisdition
This Agreement will be governed by the laws of Alberta Canada, without reference to rules
governing choice of laws. Any action relating to this Agreement must be brought in the
federal or provincial courts located in Edmonton, Alberta, Canada and you irrevocably
consent to the jurisdiction of such courts with your acceptance of this Agreement.
*Our failure to enforce your strict performance of any provision of this Agreement will
not constitute a waiver of our right to subsequently enforce such provision or any other
provision of this Agreement.
- Internet Matrix Inc. Service Agreement
YOU ACKNOWLEDGE THAT YOU HAVE READ THE INTERNET MATRIX SERVICE AGREEMENT AND AGREE TO ALL
ITS TERMS AND CONDITIONS. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PURCHASING
INTERNET MATRIX INC. SERVICE(S) AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE OR
STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.
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