1. Policies & Pricing
   
   Customers who purchase Internet Matrix service(s) will be considered customers of Internet Matrix Inc.. All Internet Matrix rules, policies and operating procedures concerning customer orders, customer service and service sales will apply to these customers. We reserve the right to change our policies and operating procedures at any time. For example, we will determine pricing schedules for services sold at Internet Matrix which may vary from time to time.

2. Payment of Service(s)

   Internet Matrix Inc. accepts payment in the form of Credit Card (MasterCard, Visa, Discover, and American Express). Full Payment and this Agreement (signed) must be received before services will be rendered. For other payment options please click here.
   

3. Internet Matrix Service Agreement

   We agree to process Internet Matrix services purchased by customers. We reserve the right to reject orders that do not comply with the necessary requirements that we may establish from time to time. We will be responsible for all aspects of service processing, customer support and payment processing and we agree to handle all customer service requests generated at the Internet Matrix Site. After the completion of the setup of your Internet Matrix services, ALL service requests must be made via the Request for Service Form. This is necessary to be sure all requests for assistance are met in a timely, efficient manner.
   

4. Service(s) Rendered

   Full Payment, your order and the acceptance of this Agreement must be received before services will be rendered. Internet Matrix Inc. accepts payment in the form of Credit Card (Mastercard, Visa and American Express).

    

5. Your Website
   
   We disclaim all liability for development and maintenance of Your Site that has not been directly *purchased from Internet Matrix Inc.. You will compensate and hold us harmless from all claims, damages and expenses (including, without limitation, attorneys' fees) relating to the development and maintenance and contents of Your Site.
   
   Should error or disfunctions occur with the operations of your site based on development or maintenance provided by sources other than Internet Matrix Inc., you will be held liable, and will be expected to provide the necessary provisions for correction of this. Provisions may include but are not limitted to:
   
   · purchasing design services from Internet Matrix Inc.
   · produce payment for restorations fees
   · purchasing design services from other sources
   
   *Internet Matrix Customers have the right to paid development, operations and maintenance services of Internet Matrix. We further disclaim all liability on approved* development, operation and maintenance services.
   
   
6. Customer Service and Our Service Warranty
   
   We agree to provide technical assistance for services you purchased where there is a technical problem as the result of the setup or configuration of your Internet Matrix service(s). We will resolve these problems and provide email response as to the solution within 1-2 business days providing you follow the service policies and procedures outlined in your order confirmation document. We will provide answers to frequently asked questions or problems which will be posted on our site under the FAQ link.
   
   We will not provide technical training other than the FAQ section, the directions that come to you at the completion of your setup, or training and/or consulting services.
   
   Internet Matrix Inc. stands behind all our services -- both Internet and customer services. At all times, we want our customers to feel satisfied.
   
   We will provide the best possible service to you. Should you find a problem with the setup of your Internet service(s) as it is going on you are responsible to contact Internet Matrix as outlined in your order confirmation document. Flame mail directed to Internet Matrix or any of its officers or employees will not be tolerated.
   
   
   
7. Service(s) Rendered
   
   Full Payment, your order and this Agreement (signed) must be received before services will be rendered. 

   Upon payment received at Internet Matrix Inc. Headquarters, you may expect the following service renderment or setup from Internet Matrix Inc.:
   

   1. Domain Hosting - up to 7 days from the time payment, this signed agreement and the domain name to be used is received for domain setup.  This includes Internic Domain Registration or Domain Transfer and the setup of the first email account.
      
      Internet Matrix reserves the right to refuse Domain Hosting Services to Sites deemed "Unsuitable".  Unsuitable sites include, for example, sites that:
      
      • include, promote, or link to sexually explicit material.
      • include, promote, or link to violence or illegal activities.
      • include, promote, or link to material that promotes or depicts discrimination based on race, gender, religion, national origin, physical or mental disability, sexual orientation, or age;
      • include, promote, or link to material which violate intellectual property rights or material of such nature.

      This domain setup time frame does not necessarily include the setup time for other services accompanying your order.  Other services for example, but not limited to:

      • web design and/or graphic work
      • other services
        
   2. Web Design & Custom Graphics - up to 14 days from the time payment, this signed agreement, and design specs and copy are received.    This includes webpages, banners, graphics, custom logos and other similar graphic works not listed here.  This time may change or vary (more or less) based on the amount of communication required between you and Internet Matrix to complete any design or graphic work, and the amount of work that will be done (several pages of design will take substantially longer to develop than just one page).  You are responsible for supplying copy for your website, we will edit and supplement what you have based on our marketing expertise to help you get the most from your site.
      
      Web Work or Custom Graphic Designs will be deemed complete with the signing of the Completed Web and Graphic Design Authorization Form.  This form may be faxed or sent via courier.  This Form must be received at Internet Matrix Headquarters within 7 working days of the completion authorization sent via an email message.  (substantial delays in Internet Matrix receiving this the above stated signed form may result it temporary shut down of your website -- this will be enforced for the protection of Internet Matrix Inc.)
      
      Any additional Web Design or Graphic Design required after the signed Completed Web and Graphic Design Authorization Form, will be subject to appropriate service fees.
      
      In the case where Internet Matrix Inc. expends every effort to *satisfy the customer in regards to any artwork, where no agreement on completion can be made, Internet Matrix Inc. reserves the right to deem such work complete after a lengthy period of development time.
      
      *satisfy -- where Internet Matrix Inc. has provided several completed versions of any work.
      
      
   3. Other Servics - including Listservers, but not limited to: purchased alone, 3 to 5 days from receipt of payment.   Purchased with domain hosting, add 3 days to the 7 for domain setup for a total of 10 days.
      
   4. Resellers Program - 1 to 3 days setup time based on receipt of completed application (domain customers need only check "Yes, Sign me up as an Internet Matrix Reseller), completed and signed Resellers Terms & Conditions Agreement and the approval of your application by Internet Matrix.
        
8. Limitation of Liability
   
   We disclaim liability for any indirect, special or consequential damages, arising in connection with this Agreement or Service(s), even if we have been advised of the possibility of such damages.
   
   
9. Disclaimers
   
   We make no expressed or implied warranties or representations with respect to the any services purchased at Internet Matrix Inc. (including, without limitation, warranties of fitness, merchantability, non-infringement or any implied warranties arising out of a course of performance, dealing or trade usage). Further, we make no representation that the operation of our network*, including our own Site, will be uninterrupted or error free, and we will not be liable for the consequences of any interruptions or errors.
   
   *Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
   
   
10. Miscellaneous
    
    This Agreement will be governed by the laws of Alberta Canada, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or provincial courts located in Edmonton, Alberta, Canada and you irrevocably consent to the jurisdiction of such courts with your acceptance of this Agreement.
    
    *Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
    
     
    
11. Renewals
      
    All accounts are automatically renewed at the end of the specified purchase term (monthly / yearly) at the current pricing of the similar featured service. In other words when your service with us is due each month/year you will be automatically charged at the current rates of the service. An e-mail indicating you of the upcoming service renewal charge will be sent multiple times allowing you to deny service for an additional term on yearly accounts only. If Internet Matrix does not receive any reply from these notices you will be billed automatically to your credit card. Refunds will not be issued on renewals after the renewal has been processed on either monthly or yearly accounts.
      
      
12. Internet Matrix Inc. Service Agreement
    
    YOU ACKNOWLEDGE THAT YOU HAVE READ THE INTERNET MATRIX SERVICE AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. I HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PURCHASING INTERNET MATRIX INC. SERVICE(S) AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.

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